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Terms & Conditions

Dúvidas

Bem-vindo a nossa lojinha do Studio Kangoo! 

Tem dúvidas? Nossa equipe está pronta para ajudar você!

Como saber se esse site/loja é confiável

A gente possui três lojas físicas em porto alegre/RS, temos CNPJ(21784356/0001-33 - matriz),

telefone fixo 051-30247262, e também disponibilizamos atendimento por whats 51 999331516 - 51 982320005 - 51 995100011. Nosso sistema de e-commerce é protegido por certificado SSL e os dados do seu cartão de crédito ficam com o Moip, e não com a gente.

Qual o tempo de entrega?

Nosso prazo é de sete dias uteis para postar o pedido no correio. não esqueça de acrescentar mais os dias que o correio leva para entregar, de acordo com o tipo de frete escolhido (pac ou sedex).Qual o tempo de entrega?

Como faço para acompanhar meu pedido?

Você pode acompanhar o status do seu pedido, no site dos correios. é só colocar o código de rastreamento que a gente enviou por email.

Meu pedido chegou! :)

Se quiser sair nas nossas redes com sua compra, poste uma foto e marque @studiokangoo (instagram e face), teremos maior prazer em repostá-la! 

Meu pedido não chegou! :(

Revise o prazo e a data da liberação do pagamento. Confirme se o endereço está correto e envie um email pra gente contato@studiokangoo.com, preencha seu nome, cpf e endereço para facilitar nossa busca. vamos te responder omais rápido possível. caso ele não esteja com a gente, nem com os correios, provavelmente ele tenha ido para o mundo da lua e vamos enviar um novo para você.

Quero trocar, como faço?

você tem até sete dias úteis a contar do recebimento do produto para entrar em contato conosco pelo contato@studiokangoo.com e pedir a troca de tamanho. a gente retorna para entender o que aconteceu, afim de melhorarmos nossos produtos e garantir que você não se arrependa da sua compra. caso você ficou insatisfeito, os custos do envio são por nossa conta.


*produtos em promoção não podem ser trocados.


**garantimos a qualidade dos nossos produtos, mas se não ficar satisfeito, a gente devolve seu dinheiro.


***Ficou com alguma dúvida? nos envie um email para contato@studiokangoo.com

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